Frequently asked questions

Is it safe to connect my broker?

Yes. Syncing uses read-only credentials (the MetaTrader investor password) and only reads your history. Nothing is placed or changed unless you explicitly enable order execution for an account.

My trades aren't showing up — why?

Give the first sync up to a minute. Check the account status in Accounts — if a connection shows an error, re-enter your credentials (server name must match MetaTrader exactly). Rithmic accounts pause after repeated login failures; hit “Sync now” to resume.

Which password do I use?

For connecting/syncing: the investor (read-only) password. For sending orders from Trades Manager: the master (trading) password, which you opt into per account.

Can I get help from a person?

Yes — open a support ticket from inside the app (Help & support in the sidebar menu) and our team will reply.